I came across the Doorman's Fallacy recently in a Rory Sutherland talk, and I have been thinking about it a lot. The setup is simple. Imagine a classy hotel looking to cut costs. They study the doorman. What does he actually do? He opens the door. He hails cabs. He greets guests. Every one of those things can be replaced by a revolving door, a taxi app, and a greeter kiosk. So they let the doorman go. And the hotel gets worse. Not in any way that shows up on a spreadsheet, but in every way that matters.
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